Return & Refund Policy

At Yarlio, we want you to shop with confidence. If something isn’t quite right, our return and refund process is designed to be clear, fair, and easy to follow.
This policy explains your return window, return methods, refund process, shipping costs, exchanges, cancellations, and how to contact us.

1. Easy 30-Day Returns
We offer a 30-day return window from the date your order is delivered.
We accept returns for both defective and non-defective eligible products, including returns due to change of mind, personal preference, ordering the wrong item, or receiving a damaged, defective, incorrect, or not-as-described item.
To be eligible for a return under our 30-day policy, items must be:
• Unused and unworn
• In original packaging (where possible)
• In the same condition as received
• Returned with proof of purchase (order number or receipt)
To start a return, please contact us at: support@yarlio.com

2. U.S. Consumer Rights
In the United States, return and refund rights vary by state and are generally governed by applicable federal and state consumer protection laws.
Yarlio’s return policy is designed to meet or exceed standard U.S. e-commerce practices. Nothing in this policy is intended to limit any rights you may have under applicable law.

3. How to Start a Return
To initiate a return, please email: support@yarlio.com
Please include:
• Order number
• Item(s) you want to return
• Reason for return
• Photos (if item is damaged, defective, or incorrect)
Returns are processed by mail.
After reviewing your request, we will provide return instructions and the correct return address if applicable.
All returns must be authorized prior to shipment.

4. Return Address
Please contact us first at support@yarlio.com before returning any items so we can provide the correct return address.
Do not return items to the shipping label address unless confirmed by email.
Returns sent to the wrong address may not be received or may be delayed.

5. Return Shipping Costs
For returns due to change of mind, personal preference, or ordering the wrong item, customers are responsible for return shipping costs.
We do not provide prepaid return labels for these cases.
If your item is damaged, defective, incorrect, or not as described, we will review the issue and may offer one of the following:
• Prepaid return label
• Refund of reasonable return shipping costs
• Replacement
• Exchange
• Full refund
Original shipping fees are non-refundable unless the return is due to our error or required by applicable law.
We recommend using a trackable shipping method. Yarlio is not responsible for lost or damaged return shipments.

6. Refunds
Once we receive and inspect your return, we will notify you by email.
If approved, your refund will be issued to your original payment method.
Refund processing times:
• Refunds are processed within 5–10 business days after approval
• Bank or payment provider may take additional time to post funds
If you have not received your refund after this period, please contact us for assistance at support@yarlio.com.

7. Exchanges
We offer exchanges within 30 days of delivery for eligible items, subject to availability.
To request an exchange, please email support@yarlio.com with your order details.
If the item is available, we will provide instructions for return and exchange processing.
If not available, we will offer an alternative or issue a refund.

8. Order Cancellations
Orders may be canceled before they are processed or shipped.
If your order has not been fulfilled, we will attempt to cancel it and issue a refund.
If the order has already been processed or shipped, it cannot be canceled. In that case, you may request a return after delivery.
Please contact us as soon as possible at support@yarlio.com.

9. Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If you receive a damaged, defective, incorrect, or not-as-described item, contact us immediately at support@yarlio.com with:
• Order number
• Description of the issue
• Clear photos of the item and packaging
We will review and provide an appropriate resolution, which will include one or more of the following:
• Replacement
• Exchange
• Refund
• Prepaid return shipping label
• Other appropriate resolution as permitted by applicable law

10. Final Sale Items
Certain products may be marked as Final Sale.
Final Sale items are not eligible for return or exchange unless they are defective, damaged, incorrect, or required by applicable law.

11. Restocking Fee
We do not charge any restocking fees for eligible returns.

12. Contact Us
If you have any questions about returns, refunds, exchanges, or cancellations, contact us:
Email: support@yarlio.com
We aim to respond within 1 business day, and no later than 3 business days in most cases.